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Product or Service Quality
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Value for money

I ordered car parts from a dealership I know well, the parts were scanned and picked up on a Friday. UPS showed 3 days guaranteed by end of day delivery.

That should have been the following Wednesday according to the time cost calculator AND the map they provide. As of Thursday afternoon still no part! The customer service rep insisted they received it late from the shipper (UPS didn't process until Tuesday!!), and said 3-5 days is the 'correct' time frame for ground shipping between the 2 locations despite everything the website shows! No apology, no offer of a refund, just basically that's the way it is!!

NEVER AGAIN will I use UPS and I will make sure everyone I know will hear of this. This was the second time UPS has done this to me. A previous experience with overnighting a box of food that cost me over $75 to ship took a week to deliver!

Again no apology or refund. This was the last time there will be NO strike 3.

Product or Service Mentioned: Ups Ground Delivery Service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: No accountability, Shipping prices not cheaper than much better carriers.

  • incompetent service no guaranteed
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