Update by user Dec 10, 2013
Overall I don't think I would mind as much if they at least had customer service let me know what was going on. And the fact that it was a gift and it will arrive after the occasion it was meant to given. Tonight :(
Original review posted by user Dec 09, 2013
Was expecting a packaged delivered on 12-07-2013, then I have to go and request my tracking number since it was not provided. All to find out " Due to local operation disruption, packages not unloaded from trailer, expect a one day business day delay." Was not notified of this so I waited,
my town, FL, United States 12/09/2013 9:12 A.M. Out For Delivery
12/09/2013 9:00 A.M. The package was left in a UPS facility
12/09/2013 6:05 A.M. Arrival Scan
Jacksonville, FL, United States 12/09/2013 12:59 A.M. Departure Scan
Jacksonville, FL, United States 12/08/2013 10:21 A.M. Arrival Scan
It is 9:34PM 12-09-2013 still no package, no notice, no nothing. I have tried calling the company but you get through to this automated system ask you a bunch useless questions all for it to transfer to and get the MESSAGE "DUE TO HIGH CALL VOLUME, WE ARE NOT ABLE TO ANSWER YOUR CALL" then you hear a "CLICK" and the call is ended. Their Chat has been down, and your not able to get a response over email either. So now I am just seeking a complete refund of the package they stole, and will never use them again. FILED A BBB, OFFICIAL COMPLAINT
Product or Service Mentioned: Ups Delivery Service.
Monetary Loss: $150.