I was incorrectly billed for charges that were supposed to be billed to a third-party account, and then when I called to fix the issue, the service rep was terrible. Long pauses in which I thought she'd hung up, she didn't come close to resolving the problem, and then she transferred me to billing where the second rep was rude, and then the call dropped.
I called back, working through the *** automatic system, only to have the call dropped FIVE frickin' times. Needless to say, this was one of the most frustrating experiences (and a total waste of an hour out of my work day) for something that would have been entirely avoided if UPS hadn't messed up the third-party billing to begin with.
And even better, to get it resolved, they don't contact the third party for me; I had to contact them myself and have them submit this lengthy list of info. Talk about making the customer do all the work when you're the one who screwed up to begin with--great service model, UPS!
Product or Service Mentioned: Ups Account.