I ordered some computer parts for my girlfriend, and it was shipped early. We checked on Monday to see when it would be delivered, and it said Monday. We put off our plans for that entire day, and later 7:30pm passes by and I decide to call them to see if it is still coming. The lady said they deliver up to 9pm and if it doesn't get there today, it will tomorrow.
They didn't show up, I call back and explain it didn't arrive and to find out they had my address wrong the whole time.
We wait all day Tuesday for it, doesn't show up. At 5pm we notice on the tracker that it said he attempted delivery and that we weren't home. We were there all day! I call them up again, the guy didn't care and basically thought we didn't answer the door since the driver lied about delivering it.
I was pissed off, but still civil about it, and they said someone from the distribution place would call in an hour. He called and said he would ask the driver to redeliver it. I told him I would wait outside for him to make it easy, he agreed and said that the driver would CALL ME in 30min max when he was nearby.
It is nearly 8pm at this point, over 1hr passed by, no phone call or anything, and I tried calling back to ask what the deal was, but the person I talked to previously left his phone off the hook!
I'm waiting outside for an hour and I see his truck go down a side street away from my complex, he reappears 10 min later at the very end of the road near the traffic light and parks his truck to I guess deliver a package at the very end of the street. I had to run to the very end of the street to stop him because I knew he was just going to leave for good after that.
I stopped the driver, told him my name, etc. He got my package, and asked why he had a problem delivering it. He said "Someone stole my remote control," (our complex is gated, but you can still get in) which was BS because he said after that "Oh usually the office let's me in." (the office does not give out remote controls to non-residents...)
Basically, he would not deliver the package because the office closed at 5pm, and he lied about putting a notice on our door (he didn't even enter the complex!). I honestly suspect he might have been planning on stealing it because it has a huge Newegg logo on the box, which means expensive stuff is inside. In the end, I had to sprint down the road to stop the driver just to get my box.
Oh and one more thing, they never had a problem delivering to us before... just depends on if the driver is a POS or not.