UPS screws up more than they get it right. I am to the point that if a mail order company only uses UPS I will not shop with them.
I have the perfect way to get even with UPS, Take 10 pounds of dead frozen fish, go to ups store, ship package across country to a warm area, sit back and smile. Playback is a mother. Tried this a couple of times, got telephone call on disposable cell trying to contact me.
Next time it will be frozen roadkill skunk. Good luck to ups in trying to find out who shipped the package.