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1.3
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Customer service
Product or Service Quality
Reliability
2 comments

I received an email from UPS stating my package would be delivered the next day. The package was from India and I'd waited 5 months for it.

I stayed home all day to receive the package, it never came! I received another email that evening saying it would be delivered the next day, but to SIGN NOW! I repeatedly tried to log in to my account and was rejected over and over! Created a new ID, and was still rejected!

Called UPS only to listen to a computerized meassage that took forever! Finally got an agent on the line who said the package did not come the 1st date , because that wasn't the official delivery date. WHAT! and I didn't need to Sign electronically, I can sign when it arrives!

I'm now home again all day waiting for this package, because the log in will not let me log in!!!!!!! I am totally frustrated!

Product or Service Mentioned: Ups Delivery Service.

Reason of review: Problem with delivery.

Company wrote 0 private or public responses to the review from Sep 25.
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Anonymous
#1569529

Exact same problem! Website is obtuse and indecipherable

Dusty-Phatcock
#1568289

They care about the money, not you getting your parcel

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