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Extremely frustrated! Had a package of lumber coming tues from 2-5.

At 5:15 I decided to call and check status. They informed me the truck broke down and being towed back to shop. Stinks but life happens, really would of appreciated a phone call. Rescheduled for fri but called back and changed to Thursday.

Or so I thought... dispatch never changed the date so now I’m down 2 days vacation, no boards, and now got to unload them in the rain and down another vacation day! I wasted 3 days waiting for 27 decking boards. Thanks UPS.

Tried to ask if they could unload the board their selves but won’t send 2 people. I swear I will pay more money to not use UPS next time.

The worst part for me is at the end of the day they really just don’t care... Disappointing

Product or Service Mentioned: Ups Delivery Service.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Feb 15.
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