Booked a collection on Friday AM. By 4pm Monday had still not been collected.
Called, only to be told that I had not paid for collection, despite having clicked on the online option that I did not want to drop it off with them. When I asked what the alternative option was, other than collection, they had no answer. They had not bothered to tell me before I called despite the fact I booked it to arrive on Monday. Had to pay more money and was meant to arrive on Wednesday.
Did not due to severe conditions.
Have to see if it comes tomorrow but so far I have been waiting 4 working days and there is no promise that it will arrive in the next day or so as there could be other complications. Never going with them again.
Product or Service Mentioned: Ups Pick Up Service.
Reason of review: Poor customer service, not as described and problem with delivery.
Preferred solution: Deliver product or service ordered.
I didn't like: How they mess up over and over, Accuracy of tracking tool, Customer service, Website accuracy, Come across as great until you try their service.