I shipped 2 packages of exactly the same weight, etc., overnight to the same place for 10:30am delivery. One of my packages made it; the other, UPS "left in the building" during shipment which caused them to miss the 10:30am delivery time.
Even though they have a 3pm delivery time, they will not deliver until 10:30am the next day. The package has my passport, etc., needed for an international trip that I will miss if it does not arrive on time. UPS's customer service response, "Sorry, I don't even know how they did that.
Nothing we can do now." Gee, thanks, UPS. Great service.
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Poor customer service.