Not resolved
Customer service
Value for money

For two consecutive days (1 and 2 December 2016), I was expecting parcel deliveries (a different parcel each day) by UPS in Brussels, at a delivery point that I selected through their web-site. For both parcel deliveries, I received in the morning of the delivery day a message informing me of a change of the delivery point to a new one locared at about 1.5 km further than the originally selected one (but much closer to the central UPS depot in Brussels - Diegem).

As I got suspicious on the 2nd day, I asked their call-centre why the new change of the delivery point and their representative that answered the phone told me because the original delivery point that I selected was close on that day. I later in the day found out, however, that the relevant shop was all day open on that day... I called them again to complain and before I even explained the case, the new representative told me that they made an attempt to deliver at my home and as I was not there (2nd lie as there was always a person in my place on that day and the prior arrangement never included home-delivery) they delivered the parcel at the access In my new complaints, one of their managers replied and said that the originally selected by me delivery -point was full of parcels on that day and so could not reveive mine, in addition...

No idea who was right or not but probably either a chaotic organisation of UPS in Belgium and/or incompetence of their staff and/or a systematic approach to deliver the parcels in closer to them locations ignoring the wishes of their customers. I will never use UPS again in the futue...

Product or Service Mentioned: Ups Ground Delivery Service.

Reason of review: Poor customer service.

I liked: Seem like a good service for the most part.

I didn't like: Lies.

Company wrote 0 private or public responses to the review from Dec 03, 2016.
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