My aunt shipped a very valuable, antique, family heirloom, Pairpoint lamp to me through UPS. UPS was to pack and ship the lamp.
She says she stressed repeatedly the value and fragility of the lamp and that UPS had reassured her that it would arrive undamaged. UPS did not give us a time that the lamp would be delivered and so attempted to deliver 3 times, every time being when I was at work. I had to go to the UPS center to pick up the package. When I opened the package, I found that UPS had packed the glass lamp shade by wrapping it with a flimsy cardboard, a bag, and a little bit of bubble wrap and then floated it with some bigger bubble pillows.
Of course the shade settled down to the bottom of the box and broke into several small pieces. It was jostled about so much that there was at least 2 Tablespoons of sand sized glass shards at the bottom of the bag. The final kicker of this whole situation was that although my aunt had insured the lamp, we could not make a claim because I picked up the package at the UPS Center and they did not deliver the lamp to my door.
DO NOT USE UPS FOR FRAGILE PIECES. IF YOU DO, PACK THE ITEM YOURSELF.
I liked: Store location.
I didn't like: Poor customer service and delivery.