Trying to receive a package through UPS is an odyssey. Drivers make no effort to deliver packages to apartment buildings unless the intended recipient is standing on the doorstep waiting.
Customer service over the phone is even worse. Any problems with delivery they automatically blame the sender or the person who placed the order. Every time I've had problems with delivery i was told to contact the shipper to rectify the sender who cannot change anything because UPS will not allow changes to the delivery.
Furthermore, customer service representatives make no effort to actually help solve the problem. The only solution they seem to be able to offer is to pick the package up at the nearest center. For most, that is more than a simple drive down the street. Also it rather defeats the purpose of at-home delivery.
Review about: Ups Delivery Service.