no reason why they kept taking parcel back to depot but they do, everyday. and no apologies.
so i have no allergy milk for my 4 month old twins so life is pretty nightmarish for me. i've called several times but they just don't care and keep saying we'll do it tomorrow. i'd never use them again. really they are the worst.
DHL are very good.
at one point they did suggest that i drive to the depot to pick up myself. but said i had to be there within an hour but as it was several miles from work there was literally no way i could do that.
Reason of review: Problem with delivery.
Monetary Loss: $175.
Preferred solution: Let the company propose a solution.