Update by user Feb 03, 2015
After many appeals to retrieve the guitar UPS did just that so very relieved and glad that they resolved the delivery So credit where credit is due to UPS
Original review posted by user Dec 16, 2014
My son ordered an expensive guitar UPS claim that they tried to deliver 3 times, no cards left, then vendor refused (my son) the product Where is the evidence? Absolutely False.
Contacted UPS within 5 days of fictitious attempt to deliver they now are claiming this call was not made. Now UPS are claiming package abandoned Not true. So my son asked to speak to a manager to investigate further he/she would not take the call.
The whole story from UPS does not stand up.
And no attempt to provide real customer service. I as my sons dad am now going to contact UPS and will if I get the right response be glad to put a new review
Reason of review: Problem with delivery.
Monetary Loss: $400.
Preferred solution: Deliver product or service ordered.
I didn't like: Absolute failure, Delivery.