As an ASO - I shipped a package that was insured for $700. The item (properly packed) was still damaged by UPS.
We have provided all the information that they have asked for - but today, 8 weeks into the claim, now they want us to ship it to a third party evaluator to determine if it is fixable or not. Plus they want documentation of the shipper sold it for as opposed to what the replacement cost is.
Orginally they wanted the docs for replacement. When that came in for over $700 - they wanted other documentation so they can justify paying less or not at all.
Monetary Loss: $700.