State: England City: London Clear all filters (71 of 5602 reviews match)
filters
State:
City:
Product:
Show

UPS in London, England - Box left on the street

1.8
Details
There were 3 people in the house waiting for the delivery and no doorbell rang, because they didn't pass at all (our window has the view on the street) and no notice was left. On the second attempt they left the box on the street. This is unacceptable and I would strongly suggest to desist from choosing this courier service. It is not the 1st time that happen and they usually work like this.
View full review
Review
#1443594 Review #1443594 is a subjective opinion of poster.
Service
Ups Delivery Service
Pros
  • Item arrived on schedule
Cons
  • Unprofessional delivery
Reason of review
Problem with delivery
Preferred solution
Price reduction
Tags
  • UPS UK bad service

Ups - Customer Care Review from London, London

1.0
Details
Disgusting service broke my package the 16 year old girl didn't have a clue about anything wasn't helpful the guy behind the desk was laughing on the situation,no one would help and they are just absolutely useless!!! anyone will do anything for those customers who are paying for the packages??!??!they only forget their parcels are delivered by the same sort of disgustingly *** delivery company and they can pray for not to receive their expenses broken...
View full review
Review
#939041 Review #939041 is a subjective opinion of poster.
Service
Ups Customer Care
Reason of review
Poor customer service

Offloaded Package Review

1.0
Details
THEY ARE TOTALLY INEPT IN EVERY ASPECT OF THEIR SERVICE. CANNOT DO ANYTHING CUSTOMER ASKS, ABSOLUTE GARBAGE.
View full review
Review
#840822 Review #840822 is a subjective opinion of poster.

UPS in London, England - A rude inconsiderate delivery service!

Name of delivery person: Abdullah RIDWAN UPS Vehicle Reg: AY63 SKZ Vehicle i.d. No: 128814 Delivery address: Wigmore Street, LONDON W1R 2RF Date of incident: Thursday 21/4/2016 12 noon approx. First complaint: Delivery person refused to place packages into safe area, dumping packges in a small common thoroughfare hall, not allowed, inconsiderate and a fire and health hazard. My wrist broken was visibly bandaged, refusing to carry out the request to place in a safe location, putting me in an impossible situation! Second complaint: Other receipents packages brought into our premises and allowed to be taken by me. Then requested for me to carry back to him! Paradoxically efficient deliverer!
View full review
Review
#835406 Review #835406 is a subjective opinion of poster.
Service
Ups Customer Care
Cons
  • Customer service attitude
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Care

My experience with UPS

1.0
Details
They simply cannot deliver a simple parcel. Parcel was sent from Northampton UK to London UK, I was not at home, they left a delivery notice saying I could collect the item at the local UPS access point. The person at the access point (a small grocery shop in the street) was not even a dedicated postal service business and told me that he had no clue where the packet was. They attempted another time and then returned it to the sender. They dont have a depo to send the parcel temporarily for the person to collect. So after a couple of delivery attempt the parcel goes back to sender...this is a bad joke! Avoid using them at any cost. This is the worse experience for both people sending the parcel and for people receiving the parcel. Maybe this is the way the do in order to force customers to re-send the parcel.
View full review
Review
#819734 Review #819734 is a subjective opinion of poster.
Service
Ups Delivery Service
Cons
  • Disinterest in my issue
  • Pathetic customer service
  • How retarded they are
Reason of review
Problem with delivery
Tags
  • companies to avoid

Ups Shipping Review

1.0
Details
Took a day off work for a package to be delivered, nothing came no contact from UPS only to discover the next morning THEY rescheduled for two days later, fantastic, I cannot be home for that, thanks ups you're awesome
View full review
Review
#776202 Review #776202 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ups - Delivery Service Review from London, London

1.0
Details
Ordered a product on the 26th and required it for new years eve so I paid extra for next day delivery...knowing its Christmas time and bust I was expecting it to be a little delayed possibly the 30th or 31st at the latest... Apparently it was sent out for delivery today the 31st but couldn't be delivered so I rang up to find out why any apparently it wasn't possible to deliver so to my annoyance I asked the person on the phone if I could collect it from a depot and they said yes once its before 3pm and gave me a number to use to collect it so I drove to the depot (40 miles away from my house) after paying just under £20 for delivery as I needed my item to turn up and be told my collection number is wrong and they can't locate my package that only thing I can do is sit and wait till the 4th and see if it comes...then half way home I decided to check the ups tracking number I had...which for some reason it gives me full tracking and says it couldn't be delivered... So now I am £500 down for a product required for new years eve... £20 for postage and another £15 in fuel for the 80 mile round trip along with a few hours of my time lost. Will NOT use this service again and will be seeking compensation for being mislead and told I WOULD be able to collect it at the depot.
View full review
Review
#761512 Review #761512 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Problem with delivery

UPS in London, England - Extortion

my girlfriend sent me a gift from Chanel for Christmas to be expedited from the 18th to arrive on the 23rd. She paid 163.00 U.S. Dollars, and the first time I was informed of first delivery attempt was today the 30th of December. They know expect me to pay an additional charge of £31.02 for the luxury of receiving a Christmas gift. She paid for it at her work and shipped it privately from her local post office. Something tells me that ups is extorting money from the public. They blame it on vat, they know it does not cost that much to ship an item, let alone not even get it here on time, thieves, extortion, rip off artists, standing behind the government. Shame on you, you owe my girlfriend money due to the late arrival, and now you want me to pay you too. Shame on you ups, shame on you, losers. Something tells me this is a very common occurrence ....THIEVES *** ARTISTS THIS IS JUST THE BEGINNING OF MY RANT MONICA LE GRAND WEST LONDON UNITED KINGDOM SHAME ON YOU
View full review
1 comment
Anonymous
#1088647

What country was the package coming from? Also, when it comes to customs, UPS has zero control over them.

If you receive taxable items from another country, then UPS has to pay those taxes before the items can be cleared through customs.

Also, delays in customs cannot be helped by any courier service.

Review
#760959 Review #760959 is a subjective opinion of poster.
Cons
  • Thieves profiteer corruption
  • Being charged additional after the fact
  • Delay in delivery
Reason of review
Problem with delivery
Resolved

Resolved: UPS in London, England - 4 parcel returned

2.0
Details

Update by user Dec 29, 2015

I been investigating more and I found out ,Ups Central are lying saying the address was wrong but I got the order register copy and the address in perfectly right I apologize kokoto Market as they did not do anything wrong ,all they do is keep the parcels when the Central had end up the delivery route ,but Ups doesn't want to sort out this problem,they keep lying saying that the order had wrong address,so the sender told me ,ups would be the last company to be used for them ,I would rather don't use them again ,but better than nothing it is

Original review posted by user Dec 29, 2015

Few month ago I ordered online as I do from many years ,first parcel I received ,was o.k ,I found the picking up receipt at my door step,I went to my nearest Ups collection point whom I am entitled to : kokoto Mini Market,126 Craven Park Road NW10 8QD . But next 4 times I received an email from the central saying : returned parcel cause didn't find the address, not all those parcel were coming from the same sender ,so is evident the problem is on the ups company ,I rang Ups in Sussex where Central is ,the girl told that the postcode was wrong ,were missed last 2 or 3 digits ,I contacted one of the sender company ,and they told me that was impossible mistake occur as all is done automatically ,so there's no mistakes ,of course I believe them ,when I went to complain to KOKOTO , the maghrébin owner and staff could not even talk a proper English ,they are not competent to develop that activity ,I am agree they work ,but if that means complicate our life ,as I had to ask my boss to get my parcels at work whom is annoying as the employees have to stop working for personal matters of one of them is not fair for the rest ,so they cannot follow the standard role of society ,and its acceptable to mess others life??Before ,in one of those email I received I went straightaway as I had day off and with my id proof in front he couldn't find the parcel ,and was there ,he founded later ,I had to help him ,even read didn't know,they have to learn before ,now I am trying to sort out with the sender ,asking them to replace Ups fot Dhl or Royal Mail ,I hope I am lucky ,this company is *** ,and they been rude and *** on the phone and mocking of me
View full review
Review
#760170 Review #760170 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • Craven Park Road

Contact UPS Customer Service

Mailing Address:
UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States
Phone:
(800) 742-5877
All UPS Contacts

Compare UPS to

Fedex
Fedex
5055 reviews
1.4
Compare

Ups International Shipping Review

Said it would take 3 days to deleiver my parcel from UK to the US. Been 7days and still hasnt arrived
View full review
Review
#742101 Review #742101 is a subjective opinion of poster.
Reason of review
Problem with delivery