Lately everytime a package is attempted to delivery at my residence and I need to call customer service the rep sounds like he/she doesn't know anything about the job, I have to keep saying hello because there's complete silence without the rep sayin I'm putting you on hold or just can't answer the customer's questions. Why does my package need to be picked up miles away when there's a UPS in walking distance of my residence or I'll be charged an additional fee?
Some drivers drop my packages off at the nearest site and most does not. Why is that?
Product or Service Mentioned: Ups Customer Care.
Reason of review: Poor customer service.