Purchased a bat online.Shipper mailed it through UPS.
The shipping label reads box weighs 2lbs. The box itself is the original packaging. Waited 4 days to get it. It showed up last night.
Door bell rang, knew it was our bat. Ran downstairs opened the door. Pick up the box. Yeah completely empty.
The driver was already gone by the time I turned around to say anything. So the box. You can tell it was cut opened and re-taped. No bat.
Called UPS within 10 mins of getting the package. Was told that a claims person would be contacting me by the end of next business day. Just got off the phone with Sheila. They are opting not to inspect the package.
They will be contacting the shipper and refunding his money for the cost of mailing the package. Where we are out of a bat. When I question her in regards to the shipping label reading the weight, she rambled on about not being able to prove anything. I am so angry right now.
Now we have to go through the hassle of trying to recoup our money. I mean the shipper did what they were supposed to do. So where does fault lie? Are they the shipper or UPS liable for refunding the cost of the bat?
I think UPS is. So instead of UPS just admitting that one of their employees took it and repaying us for the cost of the bat.
This is their way of getting out of paying us the receivers.
Monetary Loss: $300.