Portland, Oregon
2 comments
Not resolved

I received a package from ups at my office this morning.From the marks on the package, it looks like they dragged it down the block and back or it got caught in a belt.

The package was torn and ripped. The bubble package inside was also ripped. The CD case inside was smashed and in pieces. Luckily, the CD was ok.

When they delivered it to the receptionist, they didn't say they were sorry, ask if it was okay, asked if we wanted to file a claim or anything.

Just drop and run without a word.Nice way to do business UPS!

Review about: Package.

I didn't like: Way the package was damaged.

Review #552324 is a subjective opinion of a user.

1.0
Customer service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Let the company propose a solution

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Anonymous
#1006100

Yup!

Go after them big time!

Your time is worth it to prove a point so you can get 3 cents or less for the CD case!

But, it is the principle after all, isn't it?

aleksey

I have seen similar damage occur when a thin package gets stuck under the guard between belts at FedEx. Most often occurs when someone new is allowed to do smalls duties without someone senior watching and doing corrections. Clearly UPS's fault so you can claim damage for the case for what its worth.

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