Not resolved
Customer service

I received a package from ups at my office this morning. From the marks on the package, it looks like they dragged it down the block and back or it got caught in a belt.

The package was torn and ripped. The bubble package inside was also ripped. The CD case inside was smashed and in pieces. Luckily, the CD was ok.

When they delivered it to the receptionist, they didn't say they were sorry, ask if it was okay, asked if we wanted to file a claim or anything.

Just drop and run without a word. Nice way to do business UPS!

Reason of review: Damaged or defective.

Preferred solution: Let the company propose a solution.

I didn't like: Way the package was damaged.

Company wrote 0 public responses to the review from Oct 30, 2014.
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Go after them big time!

Your time is worth it to prove a point so you can get 3 cents or less for the CD case!

But, it is the principle after all, isn't it?

Coventry, Rhode Island, United States #995524

I have seen similar damage occur when a thin package gets stuck under the guard between belts at FedEx. Most often occurs when someone new is allowed to do smalls duties without someone senior watching and doing corrections. Clearly UPS's fault so you can claim damage for the case for what its worth.

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