On Feb 7th, we heard the UPS truck pull up by home. I stepped outside to meet the driver for my expected delivery of a high-end LED computer monitor. There were TWO employees in the truck. One was standing outside (turned out to be the drivers "supervisor") and the driver was in the back of the truck acquiring my package.
I saw one foot poke through the internal doorway (access to the cargo area) and then my package hits the front floorboard of the truck with a nice impact (enough to crush one corner of the box). I stepped behind a bush out of site to see what further mistreatment my package might receive and I hear two more good "thuds!" before they driver approaches me with the package in which he handed to me.
Desperately needing the device for an immediate online conference I took the damaged package and proceeded inside my home, too irritated to speak. The driver and supervisor just proceeded in joking and laughing as they rough-housed packages (or so the sounds implied as they came from the back of their truck before leaving). My box was held together by this point by only part of the tape. Otherwise I could insert my hand into the box in two different locations without opening the package.
Calling the local office and complaining led to this: the driver and supervisor disagreed and they all wrote it off as a misunderstanding vs. having actually done anything wrong. The stand-in supervisor (so she claimed) stated "I am not listening to this and I am hanging up now." -- and that she did.
Note: anytime you cause strong impacts electronics or toss electronic equipment around, there is usually an expectation that if it works at all, it will not last as long as designed due to loosened components inside, etc. The issue remains unresolved.
It to many phone calls with corporate and multiple requests to get a phone call from the location manager. Of which still failed as he claimed he was too busy and had an associate phone me on his behalf (which sounded by voice to be the previous person who hung up on me - though I can not prove this). More phone calls and demands to speak with the location manager was made. The manage eventually called me back and was quite short with me, spoke very firm and quickly and claimed he would get the package replaced by Amazon. This resulted in Amazon contacting me to indicate "it does not work this way" unless UPS purchased another monitor for me (in which they absolutely did not do) and left me dealing with Amazon to attempt for a replacement (of which was handled by the great service provided by Amazon just fine -- something UPS could never live up to)!
Review about: Ups Delivery Service.