I ordered a Microsoft Surface 3 Pro with 2 day delivery from Microsoft. I needed this to present to 1300 teachers in my local school system - picking between Surface or iPad.
I spent an extra $9.99 to have delivery by Tuesday, July 29th and I was at home eagerly awaiting the delivery. The truck never drove by or stopped, and the tracking number said they attempted delivery at 7:42 - which was the time I was outside watering my grass! No trucks ever came by.
The driver wanted to go home early because UPS overworks their help.... But at the detriment to customer service.
Product or Service Mentioned: Ups Delivery Service.