My address clearly says "basement" but guess your divers dont want to read it or feel lazy to go around the town house to deliver the package in the basement apartment. This has happened every single time and once again i dont get the package and i need to travel outside the country and i needed the package.
To top it all - your customer service agent says - "he cannot speak for the delivery person" - huh...then should i speak to your CEO or even he wont be able to speak for your delivery person. I am SHOCKED that despite saying "basement" why can you delivery guys not read or understand what that means. Can you please help address this problem for future.
Am tired of calling up your customer support for every package and tell them the same instruction every single time - "please follow the address and delivery in the basement". I am tired and shocked - leave alone the loss.
Product or Service Mentioned: Ups Delivery Service.