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I sent my elderly mother a cell phone using UPS about a month ago. The package was never deliver they lost the package.

I contacted UPS several times and no one can tell me where the package is. I filed a claim with them and I was told they are investigating my claim. I cannot get an answer if the package will be deliver or if they going to pay me for it.

Now all this time I haven’t been able to communicate with my mother. The moral of this story is not to use UPS I expected to his kind of treatment from the postal service not UPS.

Product or Service Mentioned: Ups Delivery Service.

Reason of review: Poor customer service.

Company wrote 0 private or public responses to the review from Jan 27.
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