I received a 'You weren't in' notice for a parcel - Looked up the infonotice online only to find that it related to a completely different parcel which wasn't mine.
Called customer services and pottered around their IVR with no answered. Mashed the keys to get to talk to a person and was told I didn't have a parcel due and that the tracking code the vendor gave me 'must have been wrong'. All in all I wasted half an hour and got no closer to an answer. UPS will try to deliver again tomorrow (and fail) because I can't call them and ask them to redeliver to an alternative address. Absolutely shocking.
Reason of review: Problem with delivery.
Monetary Loss: $230.
Preferred solution: Deliver product or service ordered.
I didn't like: Poor customer service and delivery, That they lost the package in less than 12hrs, Non-responsive staff.