Not resolved
Product or Service Quality
Tracking Tool

I received a 'You weren't in' notice for a parcel - Looked up the infonotice online only to find that it related to a completely different parcel which wasn't mine.

Called customer services and pottered around their IVR with no answered. Mashed the keys to get to talk to a person and was told I didn't have a parcel due and that the tracking code the vendor gave me 'must have been wrong'. All in all I wasted half an hour and got no closer to an answer. UPS will try to deliver again tomorrow (and fail) because I can't call them and ask them to redeliver to an alternative address. Absolutely shocking.

Reason of review: Problem with delivery.

Monetary Loss: $230.

Preferred solution: Deliver product or service ordered.

I didn't like: Poor customer service and delivery, That they lost the package in less than 12hrs, Non-responsive staff.

Company wrote 0 public responses to the review from Nov 04, 2015.
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