Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money

Delivered damaged box, full of holes. Item inside damaged and parts missing.

Called asking to be put through to the local depot, was refused, asked why - said it was not their policy. Gave tracking number and complaint. They said they would send someone out tomorrow, I told them what time after (11am). No they said they could not book a time and they needed my phone number, I gave my e-mail address, no they could not do it by e-mail and refused to continue.

Are we in the 21st century or not?

They seem to be NOT. Do not use this company they are terrible.

Product or Service Mentioned: Ups Customer Care.

Reason of review: Damaged or defective.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

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