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I was shipped extremely urgent and time sensitive documents overnight with a required signature. The envelope was lost. After a week and a half, an "investigation", and some shoulder shrugging I was simply told it was "nowhere to be found" and refunded the shipping fee and document cost.

Sergio, "We ship billions of packages"

Thanks, I'll remember that every month when I'm checking for my children's identity theft.

{{Redacted}}

Product or Service Mentioned: Ups Mail Service.

Reason of review: Problem with delivery.

Preferred solution: found documents, ID fraud protection.

Company wrote 0 private or public responses to the review from Apr 18.
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