Not resolved

I ordered a 500 lb smoker for my husband and was given a delivery date prior to fathers day, which was the plan. It was being delivered by UPS Freight.

When it was clear it would not arrive as projected, I scheduled a pick up. Only to be told my freight was sent back to Lexington from Columbus. It's coming to Detroit. So it traveled backwards.

I was verbally guaranteed by Dustin Deskins in Columbus that it would arrive in Detroit by 2am on June 15. He sent it to Lexington. Now Lexington is telling me it MIGHT arrive in Detroit by 9pm on Monday, June 18. So much for Fathers Day.

I will NEVER utilize UPS for anything. Nor will I patronize a company that uses them to ship packages.

UPS is not concerned with customer service and truthfully, being told "I'm sorry your freight did not arrive on time" by every single employee does nothing for my opinion of UPS. I don't want scripted answers, I want what I'm told I'm getting, when I'm told!!

Product or Service Mentioned: Ups Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

I didn't like: Not delivered on time.

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