I HATE " UPS" they have the worst worst customer service in the world I am sure. Every time I get a parcel from them is gets lost or is two days late and every time after spending an hour waiting to talk to someone they say to call the shipper its not them, and guess what it ALWAYS them.
OMG I hate them, I hate them, I hate them.....A parcel was sent to me from Costco, the website tracking showed it was to be delivered on the Dec 13th, we waited with a truck all day for it, no show. Then the website tracking showed they tried to deliver it (which they didn't). Then the website changed and showed it never was scanned into my city location. I phone them (waited on the phone for 45 minutes) and was told to call Costco it was never pickup, they don't have it.
Call Costco who confirmed it was pickup but now they have to trace it which could take 48 hours.....
I hate, hate UPS. You will never hear them say they lost something or that something was their fault EVER, why do we continue to us them?