I ordered a gift for my husband for Christmas through Amazon and it was shipped via ups. My husband generally travels for his job and is gone on weekdays.
Well my husband decided to work from home on the week that his package was to arrive. I quickly called ups in order to have the package held at the store to be picked up bc it was a surprise for my husband. I called and spoke to a representative who informed me that the package would be held and available for pickup the following day. She even gave me an address to pick it up at.
I gave them plenty of time to fulfill this change. Eventually I get a call for my husband asking me if I got him a new golf stand for Christmas. Irrate, I call ups to ask what happened. They inform me that there is no record of me calling and requesting the hold.
They were not even sympathetic about the mixup.
I just spoke to somebody overseas who was unable to help or console me. I am very unhappy with this service.
Product or Service Mentioned: Ups Delivery Service.