You would think that with all the bad PR that UPS has received recently in the media, that they would try to improve their image by extending the delivery hours to catch up. A 2 day delivery mailed on Monday was delayed to Friday because of the new year holiday.

It never got delivered, and tracking has no information.

So, you would think that they should try to deliver on Saturday, but since it isn't marked for or extra payment made, it may wait until Monday.

As I said, BAD way to run a business in a customer service oriented age.

Product or Service Mentioned: Ups Delivery Service.

Company wrote 0 public responses to the review from Jan 04, 2014.
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Newark, New Jersey, United States #769825

Yes, because doing things that are terribly inefficient is a great way to get ahead of a backlog in parcels due to weather and customer idi0cy.

You must work for the obama administration.

Phoenix, Arizona, United States #768554

I would encourage everyone experiencing delivery problems with UPS to contact your shipper and request that they tag your account with UPS as least preferred delivery company. Amazon has done this for me after 4 late/misdelivered shipments handled by UPS. This is the only way UPS will get the message that customer service counts.


Apparently you didn't have the bad weather that a lot of the country has had, including the East Coast.

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