I used UPS ground shipment to ship a package. Later the package was returned saying they had made 3 attempts and no one sign for it.
My understanding is UPS ground will leave package at the door if no one receiving it for ground shipment. But UPS said it is "up to driver's discretion". (This is first time I heard about this.) The driver couldn't give any valid reason why he returned the shipment. UPS suggested me to use "shipper release" so driver will leave the package at the door, but then it still ask for signature.
I called UPS again, they again said it's up to "driver's discretion". I asked Fedex ground driver, they said they never had such thing. So, I had to switch to Fedex Ground for that shipment.
UPS just lost a frequent customer!
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