Not resolved

My son was unable to come to Syracuse for Xmas so I sent him his gifts to Morgantown, WV via UPS. What a nightmare!

He never received them and they finally admitted the package was delivered to the wrong address. My son went to that address provided by UPS and there was no package since it was an apartment house. His name of course was not on any mailbox there but the driver still left the package at the wrong address. Since they insure up to $100 at no cost both my son and I attempted to file a claim.

UPS said I needed to produce receipts. I didn't have any. What if I had sent him something from my home that I had inherited? No receipts then!

We were never informed about needing receipts for their so called "free insurance." What a scam.

I was not even able to collect the cost of sending the package and my son did not have his Xmas gifts. NEVER AGAIN will I use UPS.

Product or Service Mentioned: Ups Delivery Service.

Reason of review: Problem with delivery.

Company wrote 0 public responses to the review from Mar 15, 2017.
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