The first time I let it go but to deliver my package to an address that is not even on the package two times within a week is ridiculous. I have my new address on the package and UPS continues to deliver my packages to my old address.
Then I have to drive to my old house to pickup my packages. Clearly there is a breakdown in their system that needs to be fixed. When someone orders something they should not have to be constantly searching for their items. When I call UPS they tell me I should go back to Amazon since it was shipped with Amazon...
I get that but what are you, UPS, doing to correct the issue. This is my problem.
The information is not being flowed down the chain to the dispatcher/ delivery driver... since that seems to be where the problem lies.