Not resolved

Recently had bad experience of the delay , UPS staff did admit it was left behind in UK for few days without arrange any flight to HK , we are asking for refund but they say which account holder should have right to file it . Actually we are the payer only we pay through to sender , they refuse to do anything even contact sender either .

Its been over 3 weeks without any follow up reply from them , i really want to let their top management know but seems this did not go through to them . Hot line agent are sucks , standard reply ...

no patience every time when u call up they will answer you what exactly web site show , in fact ups did not need to hire anyone to do any customer service job , its wasting time . Did anyone know any complaint channel in hk i can escalate case to ?

Product or Service Mentioned: Ups Account.

Monetary Loss: $70000.

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