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This is the THIRD time my husbands critical and life sustaining medication was not delivered as promised. UPS has delayed delivery twice.
He has no more medication. It is not available in retail pharmacies because it costs $330 a pill and is to treat a rare disease so it is shipped directly from the manufacturer when there is a 3 day supply remaining. This caused critical problems previously when it was "lost" and could not be tracked, I complained to corporate headquarters on both occasions but apparently nothing has changed. This is corporate irresponsibilty.
There may be a hurricane on the horizon here in Florida but the weather is beautiful now.
They moved the delivery from today until Monday (3 days later.) The excuse I was given was they did not have the code for security but UPS delivers here six days a week with regularity. This particular distribution center has been problematic for years but corporate UPS appears to have done nothing to improve the horrible service
User's recommendation: Use FedEx or the USPS. They are far more reliable.
Preferred solution: Let the company propose a solution.
UPS Cons: Poor service, Lost packages and significant delays, Terrible business nondelivery and bad complaint resolution.