Lack of communication about damaged shipping of a 2000 odyssey baseplate. Drop shipped from Roadmaster by UPS, box was damaged and 2/3 of the small mounting hardware (bolts) was missing.
Trying to get a quick ship on hardware was null and void. Will never deal with them and do not recommend them. I will have to go to a local hardware store to get the rest of the hardware. Also will have to fabricate some of the spacers.
If your not trying to meet deadlines for towing and have forever to wait, it might be alright. They didn't seem to care about my time frame. Poor customer service.
And then they are programmed to ask you if there is anything else they can help you with. What a joke.