Contact Information

UPS Phone Numbers

Toll-Free Number:

  • (800) 742-5877

Corporate Office:

  • (404) 828-6000

Customer Service:

  • (800) 782-7892 For international shipping
  • (800) 833-0056 TTY/TDD Access for Hearing Impaired
  • (800) 742-5877


  • (800) 443-6379 Air Freight
  • (800) 333-7400 Less than truckload
  • (800) 350-8440 Ocean Freight
  • (888) 682-4652 Truckload

Trade Management:

  • (800) 742-5727 UPS Supply Chain Solutions
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Corporate Office Address:

UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States

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Summary of UPS Customer Service Calls

05:26 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact UPS to Ask about:

Shipping and Delivery Question:

  • “I didn't receive the 4th tire”
  • “Missed delivery”
  • “Non-delivery” , Review # 1724937

Employment Question:

  • “W2 form”
  • “Job fair false advertisement”

Return/ Replace Question:

  • “Help with returning a package”

Cards Question:

  • “Would like to have an adp card”

Account Question:

  • “To set up an account”

Other Question:

  • “Missing package”
  • “Want credit” , Review # 1773186
  • “Fraud detection” , Review # 1771015

UPS Rating Stats

1.4 out of 5 stars
based on 1805 reviews
See all 5656 reviews

Rating trend


UPS Terms of Service
A new look for UPS tracking solutions makes it easier for The Client to stay updated on The User's shipments. UPS eFulfillment can help The Client centrally store and ship the products The User of Website sell on more than 21 platforms. Start The Client's 60-day trial today. PLEASE READ THESE WEBSITE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE (THE "WEBSITE"). THESE WEBSITE TERMS OF USE (THE "TERMS OF USE") GOVERN THE USER'S ACCESS TO AND USE OF THE WEBSITE. THE WEBSITE IS AVAILABLE FOR THE CUSTOMER'S USE ONLY ON THE CONDITION THAT THE USER AGREE TO THE TERMS OF USE SET FORTH BELOW. IF THE USER OF WEBSITE DO NOT AGREE TO ALL OF THE TERMS OF USE, DO NOT ACCESS OR USE THE WEBSITE. BY ACCESSING OR USING THE WEBSITE, THE CLIENT OF UPS AND THE ENTITY THE CLIENT ARE AUTHORIZED TO REPRESENT (THE CLIENT OR THE USER'S) SIGNIFY THE CLIENT'S AGREEMENT TO BE BOUND BY THE TERMS OF USE. The Website is provided by UPS and available only to entities and persons over the age of legal majority who can form legally binding agreement(s) under applicable law.
To read more:
UPS Privacy Policy at United Parcel Service, Inc., along with Company's subsidiaries and affiliates (collectively, "UPS"), respect The User's concerns about privacy. This Privacy Notice describes the types of personal information UPS collect about consumers, how may use the information and with whom Website may share it. The notice also describes the measures take to safeguard the personal information. In addition, Website tell The User of company services how The User of Website can ask UPS to (i) access or change the personal information The Company maintain about The Client of UPS (ii) withdraw consent The Client previously provided to (iii) refrain from sending The Customer certain communications, and (iv) answer questions The User may have about Company's privacy practices. This Privacy Notice is not a contract and does not create any contractual rights or obligations. This notice does not apply to The UPS Store or any other retail location.
To read more:
Top UPS Services

Delivery Service, Customer Care, Vehicle Driver

Top UPS Products

Account, Website

UPS Pros and Cons

Pros: Tracking, Tracking our packages, Its just this order i am very upset with ups about, Respectful but useless customer service staff, Nice customer service representative

Cons: Poor customer service, Delivery, Customer service agents, Unethical business practices, Incompetent delivery driver

Related Companies

UPS Store, UPS UK, Mail Boxes Etc, UPS Express Critical, UPICO


United Parcel Service, Inc is the largest package delivery company in the world. The UPS is headquartered in Sandy Springs, Georgia. The company was started by two friends Jim Casey and Claude Ruan in 1907 in Seattle, Washington. Originally it was called American Messenger Company. The company expanded to Canada in 1975. And a year later West German affiliate, the first in Europe, appeared. The brown color symbolizes the company. Its vehicles and uniforms are brown. The company has been through numerous mergers and acquisitions and in 1999 it became a public company. United Parcel Service's Political Action Committee has been donating to the US elections to support federal candidates.

UPS reviews and complaints

UPS is ranked 153 out of 1510 in Transportation and Logistics category

Area Served

Canada, Worldwide, USA, Asia, UK, Europe

Payment Methods

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