Contact UPS Customer Service
UPS Phone Numbers and Emails
Toll-Free Number:
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(800) 742-5877
Customer Service:
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(800) 443-6379Freight - Air Freight
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(800) 333-7400Freight - Less Than Truckload
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(800) 350-8440Freight - Ocean Freight
UPS Emails:
How to Contact UPS Customer Service?
Most Popular Number:
| Total calls: 10 962 | Issues resolved: 238 | Last call: Oct 7, 2024 |
UPS Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
UPS Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call UPS is 8007425877. 82% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 50% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as UPS may ask you for the following information to identify you as a customer: first and last name, order id or address.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
UPS Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call UPS is 8007425877. 82% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 50% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as UPS may ask you for the following information to identify you as a customer: first and last name, order id or address.
People call UPS mainly because of request for information, return/ replace, shipping and delivery.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact UPS is info@ups.com. 57% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
UPS Website:
UPS Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (EST):
Sunday - Saturday: 6:00am - 1:00am (EST)
Technical Support Hours (EST):
Monday - Friday: 7:30am - 9:00pm
Saturday - Sunday: 9:00am - 8:00pm
Mailing Address:
Attn: Data Protection Officer
Ave Ariane 5
Brussels, B-1200 Belgium
Other Location:
UPS Supply Chain Solutions
12380 Morris Rd.
Alpharetta, GA 30005
United States
UPS Customer Service Reviews
This is the third package that has vanished from a Chicago warehouse, and I was told it was damaged and subsequently disposed of in the garbage. I have a significant issue with this.
If my package, or any other customer's package, is damaged, I want proof (photos) of the damage, and so should everyone else.
This situation is being handled carelessly; the value of the package is over $350, and a guy at UPS in Edina, MN tells me, 'Well, at least you'll get $100 back.' This is totally disrespectful and shows a disregard for customers' hard-earned money which purchased the contents of the package I shipped to my daughter. UPS workers cannot be trusted.
Terrible customer service line. Very hard to get to speak to person and would not give me to a supervisor when I requested one. NO SATISFACTION AT ALL.
How Good is UPS's Customer Service?
Summary of UPS Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call UPS?
Shipping and Delivery Question:
- “Track package”
- “Package delivery”
- “I got some elses package”
Request for Information Question:
- “Questions about My package”
- “Try to resolve a dispute about a specific package dropped at one of your locations”
- “To find out where my package is”
Return/ Replace Question:
- “Item weights too much to be returned”
- “Pick up a return package”
- “Why return label was sent”
Product/ Service Question:
- “Hi I work for ups I called my job to speak to the supervisor and the receptionist was rude and obnoxious”
- “Connect my account to xpsshipper”
- “I work at ups world port and I need to transfer to Lexington without losing my senority and vacation. No one in my building is any help and my union says I need a year of employment. I've been there 9 months there's gotta be some way I can transfer.”
Employment Question:
- “Payroll”
- “Trying to fill out w-4 and I-9 forms to start my job as a unloading and loading but I'm not able to do it”
- “Missing 1 paycheck”
Payments and Charges Question:
- “I need to pay my bill”
- “Invoice was not dropped off”
- “To stop the direct deposit from paycroll”
Staff Question:
- “Customer service”
- “Bad service from driver”
- “Poor customer service still need package!”
Account Question:
- “Login help”
- “Trying to verify my account number”
- “Unable to sign in to sign”
Activation/ Cancellation Question:
- “Cancel delivery”
- “Cancellation”
- “Cancel account”
Website/ Application Question:
- “Trouble with my choice website”
- “Application status”
- “I filled out a application wanting to know how do I find out if I'm hired are not”
Cards Question:
- “My credit card item”
- “What is a ip pin number, an agi pin number?”
- “Trying to see were my card is”
Refund Question:
- “Refunded item not picked up”
- “Stays of refund on lost items”
- “Make sure my re-refund is on way”
Other Question:
- “Because your driver can not read”
- “My mail was stolen from the mailbox”
- “Claim”
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