UPS Phone Numbers and Emails

Toll-Free Number:

  • (800) 742-5877
Send Message

Customer Service:

  • (800) 443-6379
    Freight - Air Freight
  • (800) 333-7400
    Freight - Less than truckload
  • (800) 350-8440
    Freight - Ocean Freight
  • (888) 682-4652
    Freight- Truckload
  • (800) 782-7892
    International Shipping
  • (800) 833-0056
    TTY/TDD Access for Hearing Impaired
  • (800) 742-5727
    UPS Supply Chain Solutions

Accounting/ Billing:

  • (800) 811-1648
    For domestic billing support
  • (866) 493-7140
    For import billing support

Headquarters:

  • (404) 828-6000

Legal:

  • (888) 912-9055
    Toll Free

Media:

  • (404) 828-7123
    Press Inquiries

Technical Support:

  • (877) 289-6418

UPS Emails:

General Info
Legal
Privacy Inquiries
Media
Press Inquiries
Report Fraud
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Contact Information

UPS Website:

UPS Help Center:

Corporate Office Address:

United Parcel Service of America, Inc.
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States

Other Info (opening hours):

Other Locations:

12380 Morris Rd,

Alpharetta, GA 30005


24 Rue du Trait-d'Union,

Tremblay-en-France, IdF 93290, FR


Gorlitzer Strasse 1,

Neuss, NW 41460, DE



Mailing Address:

Attention: Data Protection Officer

Ave Ariane 5

Brussels, B-1200 Belgium

UPS Customer Service Reviews

1.3 / 5
Bad
Pissedconsumer4308072
Delivery Issue

My delivery was to be delivered between 2:30-5:30 they came way before I was home. I called The Customer Service Representative who was very helpful. She...

Read full review
Pissedconsumer4271834
I received an email saying that my package was delivered at 2:44 to my front door however it was not

This is a very important package So did the driver deliver to wrong address or did he lose it I tried customer service but your customer service is not a all...

Read full review

How to Contact UPS Customer Service?

Most Popular Number:

(800) 742-5877
Total calls: 4 304 Issues resolved: 103 Last call: Jan 31, 2023

How to Reach UPS Customer Service?

The largest delivery company in the world has well-established customer support processes. You can contact the UPS customer service team using a virtual assistant, online chat, email, or local phone number. UPS has several lines for different customer requests. To initiate a UPS customer service chat via email, log in to their official website, go to the Support page, and choose the subject for your inquiry. If you need to track your package, you will be asked to fill out the form with details of your delivery. You can also browse the nearest UPS office location to get your packages.

There are UPS customer service phone numbers and email addresses for PR, corporate, and investing-related discussions. You can find them on the Contact Us page of the website.

How to Use UPS Customer Service Chat?

You can write any questions to the company representative via UPS customer service chat. You can also visit the Shopify Help & Support Center with Frequently Asked Questions and useful tips. It includes information about package tracking, shipping, payments, technical issues, as well as Shopify customer service phone numbers. The UPS official website is available in many different languages. The language is chosen automatically, depending on your current location.

How to Speak to UPS Customer Service?

There are different UPS customer service phone numbers provided on the website depending on the request. The UPS customer service number is 1-800-742-5877 (available from Sunday to Saturday during normal work hours, 6:00 a.m. to 1:00 a.m. EST). The number for international shipping requests is 1-800-782-7892 (available 24/7). For technical support, you may call Shopify customer service at 1-877-289-6418. The line is available on weekdays from 7:30 a.m. to 9 p.m. EST and from 9 a.m. to 8 p.m. EST on weekends.

Summary of UPS Customer Service Calls

5.6K TOTAL
CALLS
05:43 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call UPS?

Shipping and Delivery Question:

  • “Tracking package”
  • “Received a notice that a package cant be delivered”
  • “Delivery”

Request for Information Question:

  • “About my package”
  • “Package assistance”
  • “Ask about pick up”

Employment Question:

  • “Because the orientation lady told me that they don't take union dues out from people who are hired as a temp but they lied they do take money out and I would like to have that money back”
  • “Payroll”
  • “For a job”

Product/ Service Question:

  • “Key doesn't work”
  • “Damaged package and item”
  • “Damaged product”

Return/ Replace Question:

  • “Change adress”
  • “Trying to complete a return”
  • “To get pick up return address changed”

Staff Question:

  • “Horrible service”
  • “The UPS Driver took my package in error. I called customer service several times I was hung up on and placed on hold with no assistance. I still have not found my package and UPS still have not Tried to help me with my issue.”
  • “MISSING PACKAGE HORRIBLE CUSTOMER SERVICE”

Account Question:

  • “Account opening”
  • “Account”
  • “Open a new account”

Payments and Charges Question:

  • “Trackmydirectdepositcard”
  • “Overcharge for shipping”
  • Unauthorized signature on check I never received

Website/ Application Question:

  • “Web site not working”
  • “Application status”
  • “Excellent customer servive by sean at elm grove wisc. Ups site!!!!!”

Activation/ Cancellation Question:

  • “Cancel an order being shipped”
  • “Canceled a shipman”
  • “Cancel delivery on the product”

Refund Question:

  • “Refunded item not picked up”
  • “Refund”
  • “Make sure my re-refund is on way”

Cards Question:

  • “Trying to pick up a package that would not drop off unless I was home. I lost the card that was left with number on it. The North Logan store is now closed with a sign telling you to go to the next neatest location but does not say where they are.”
  • “Expectidite card.com”
  • “Trying to locate my debt card”

Other Question:

  • “Missing package”
  • “Lost family heirloom”
  • “Package delay”

About

Related Companies

UPS Store, UPS UK, UPS Canada, UPS Express Critical, Mail Boxes Etc

Summary

United Parcel Service, Inc is the largest package delivery company in the world. The UPS is headquartered in Sandy Springs, Georgia. The company was started by two friends Jim Casey and Claude Ruan in 1907 in Seattle, Washington. Originally it was called American Messenger Company. The company expanded to Canada in 1975. And a year later West German affiliate, the first in Europe, appeared. The brown color symbolizes the company. Its vehicles and uniforms are brown. The company has been through numerous mergers and acquisitions and in 1999 it became a public company. United Parcel Service's Political Action Committee has been donating to the US elections to support federal candidates.

UPS reviews and complaints

UPS is ranked 167 out of 1052 in Transportation and Logistics category

Area Served

Canada, Worldwide, USA, Asia, UK, Europe

Payment Methods

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