UPS Phone Numbers and Emails

Toll-Free Number:

  • (800) 742-5877
Send Message

Customer Service:

  • (800) 443-6379
    Freight - Air Freight
  • (800) 333-7400
    Freight - Less than truckload
  • (800) 350-8440
    Freight - Ocean Freight
  • (888) 682-4652
    Freight- Truckload
  • (800) 782-7892
    International Shipping
  • (800) 833-0056
    TTY/TDD Access for Hearing Impaired
  • (800) 742-5727
    UPS Supply Chain Solutions

Accounting/ Billing:

  • (800) 811-1648
    For domestic billing support
  • (866) 493-7140
    For import billing support


  • (404) 828-6000


  • (888) 912-9055
    Toll Free


  • (404) 828-7123
    Press Inquiries

Technical Support:

  • (877) 289-6418

UPS Emails:

General Info
Privacy Inquiries
Press Inquiries
Report Fraud
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact UPS Customer Service?

Most Popular Number:

(800) 742-5877
Total calls: 7 631 Issues resolved: 191 Last call: Sep 29, 2023

How to Reach UPS Customer Service?

The largest delivery company in the world has well-established customer support processes. You can contact the UPS customer service team using a virtual assistant, online chat, email, or local phone number. UPS has several lines for different customer requests. To initiate a UPS customer service chat via email, log in to their official website, go to the Support page, and choose the subject for your inquiry. If you need to track your package, you will be asked to fill out the form with details of your delivery. You can also browse the nearest UPS office location to get your packages.

There are UPS customer service phone numbers and email addresses for PR, corporate, and investing-related discussions. You can find them on the Contact Us page of the website.

How to Use UPS Customer Service Chat?

You can write any questions to the company representative via UPS customer service chat. You can also visit the Shopify Help & Support Center with Frequently Asked Questions and useful tips. It includes information about package tracking, shipping, payments, technical issues, as well as Shopify customer service phone numbers. The UPS official website is available in many different languages. The language is chosen automatically, depending on your current location.

How to Speak to UPS Customer Service?

There are different UPS customer service phone numbers provided on the website depending on the request. The UPS customer service number is 1-800-742-5877 (available from Sunday to Saturday during normal work hours, 6:00 a.m. to 1:00 a.m. EST). The number for international shipping requests is 1-800-782-7892 (available 24/7). For technical support, you may call Shopify customer service at 1-877-289-6418. The line is available on weekdays from 7:30 a.m. to 9 p.m. EST and from 9 a.m. to 8 p.m. EST on weekends.

Contact Information

UPS Website:

UPS Help Center:

Corporate Office Address:

United Parcel Service of America, Inc.
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States

Other Info (opening hours):

Other Locations:

12380 Morris Rd,

Alpharetta, GA 30005

24 Rue du Trait-d'Union,

Tremblay-en-France, IdF 93290, FR

Gorlitzer Strasse 1,

Neuss, NW 41460, DE

Mailing Address:

Attention: Data Protection Officer

Ave Ariane 5

Brussels, B-1200 Belgium

More contact details

UPS Customer Service Reviews

1.3 / 5
Luis R Rtk
I am still waiting for my package

I ordered a package in August it is almost October and it still has not arrived I called an automated system was no help i reach a customer service rep and he...

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Kimberley L Auw
Your driver is harassing and taking from us

ups employs men that harass women- long term. They allow their drivers to take packages, and hide them. they allow drivers to get INTO their customers...

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How Good is UPS's Customer Service?

florence r Bzq
florence r Bzq
Feels Disappointed | Sep 22, 2023

Never could talk to a person. I was notified there was a package for me but had a incomplete address.Just in .case; Florence Roysdon. 233 N Cielo. Willcox Az 85643

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Jewel R Okb
Jewel R Okb
Feels Disappointed | Sep 07, 2023

It's impossible to get a person on the phone. Even your complaint process didn't work. It kicked me off, just like the ups customer service number does. UPS drivers are the worst. They come to work to get a paycheck, but don't care about delivering my packages properly.

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Neisha Frh
Neisha Frh
Feels Disappointed | Sep 01, 2023

It was favorable

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Estuardo Wrr
Estuardo Wrr
Feels Disappointed | Sep 01, 2023

I’m still pissed. Have not received my merchandise,
Told to contact the local postal service for follow up

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Wren Zyy
Wren Zyy
Feels Disappointed | Aug 31, 2023

No experience. No one to speak to

Read full quote
Johncarlo Vhh
Johncarlo Vhh
Feels Neutral | Aug 21, 2023

After I finally got ahold of them they were here in 2 hours

Read full quote

Summary of UPS Customer Service Calls

05:34 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call UPS?

Shipping and Delivery Question:

  • “Package”
  • “Missing package”
  • “Track package”

Request for Information Question:

  • “Looking for a package that was delivered”
  • “To checking on my package”
  • “I'm received a lot message from you about a package”

Return/ Replace Question:

  • “Change address”
  • “When are they picking up Amazon return package”
  • “I need to discuss my return”

Product/ Service Question:

  • “Broken box at drop site”
  • “Internet shipment”
  • “Pay brokerage COD”

Employment Question:

  • “I need copy's of my pay stubs”
  • “I need a job”
  • “Employment Opportunity Class A Driver”

Payments and Charges Question:

  • “Billing”
  • “Wrong charges”
  • “Fraudulent request”

Staff Question:

  • “Horrible awful service commercial client”
  • “Customer service”
  • “To speak with a customer service rep”

Account Question:

  • “Can't log to my account”
  • “Open a new account”
  • “Hoping they just forgot a box with our earlier delivery”

Activation/ Cancellation Question:

  • “Package was cancelled and they claim I refused the package and I didnt”
  • “Cancel the order”
  • “Canceling a pick up”

Website/ Application Question:

  • “Website not w”
  • “Follow up my application”
  • “Trying to figure out where my package is. The guy was just on my street and then all of a sudden turns off of it and goes the opposite”

Cards Question:

  • “My package is on hold received an email saying to fill out a form with my credit card data why?”
  • “Only have an American Express card”
  • “Received a text from UPS wanting my credit card number never had that before”

Refund Question:

  • “Refund”
  • “Never end received refund”
  • “Refunded item not picked up”

Other Question:

  • “Pacakage lost”
  • “Waiting for ups pick up”
  • “Your driver is harassing and taking from us”


Related Companies

UPS Store, UPS UK, UPS Canada, Mail Boxes Etc, UPS Capital


United Parcel Service, Inc is the largest package delivery company in the world. The UPS is headquartered in Sandy Springs, Georgia. The company was started by two friends Jim Casey and Claude Ruan in 1907 in Seattle, Washington. Originally it was called American Messenger Company. The company expanded to Canada in 1975. And a year later West German affiliate, the first in Europe, appeared. The brown color symbolizes the company. Its vehicles and uniforms are brown. The company has been through numerous mergers and acquisitions and in 1999 it became a public company. United Parcel Service's Political Action Committee has been donating to the US elections to support federal candidates.

UPS reviews and complaints

UPS is ranked 160 out of 1025 in Transportation and Logistics category

Area Served

Canada, Worldwide, USA, Asia, UK, Europe

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