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Contact UPS Customer Service

How to Reach a Person at UPS

Verified Contact Information

Toll-Free Number:

  • 1-800-742-5877
Call Now
Send Message

Customer Service:

  • 1-800-443-6379
    Freight - Air Freight
  • 1-800-333-7400
    Freight - Less Than Truckload
  • 1-800-350-8440
    Freight - Ocean Freight
  • 1-888-682-4652
    Freight- Truckload
  • 1-800-782-7892
    International Shipping
  • 1-858-455-8800
    The UPS Store
  • 1-800-833-0056
    TTY/TDD Access for Hearing Impaired
  • 1-502-329-3060
    UPS Airlines
  • 1-800-500-2224
    UPS Mail Innovations
  • 1-800-742-5727
    UPS Supply Chain Solutions

Accounting/ Billing:

  • 1-800-811-1648
    Domestic Billing Support
  • 1-866-493-7140
    Import Billing Support

Headquarters:

  • 1-404-828-6000

Investors/ Franchising:

  • 1-404-828-6059

Legal:

  • 1-888-912-9055

Media:

  • 1-404-828-7123
    Press Inquiries

Technical Support:

  • 1-800-247-9035
    UPS Developer
  • 1-877-289-6418

Customer Service:

bvsupport@ups.com
Merchant Support
info@ups-mi.com
UPS Mail Innovations
brand@ups.com
Corporate Brand Communications
mobiledev@ups.com
Mobile App
supplyline@ups.com
Suppliers Support
worldshipreqst@ups.com
UPS WorldShip Software Inquiries

Investors/ Franchising:

investor@ups.com

Jobs/ Career:

aehelp@ups.com
Application Help

Legal:

privacy@ups.com
Privacy Inquiries

Media:

pr@ups.com
Press Inquiries

Report Fraud:

fraud@ups.com

Technical Support:

ups.trackpad.support@cardinaltracking.com
Trackpad Support
info@ups.com

UPS Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular UPS Phone Number
1 (800) 742-5877
Average Hold Time
00:08:14
Average Calls duration
5 minutes
Most Popular UPS Email Address
info@ups.com
UPS Live Agent Availability
13% of callers successfully reach a real person
Issue Resolution Rate
Low (6% reported full resolution)
View full overview

How to Contact UPS Customer Service?

Contacts

The largest delivery company in the world has well-established customer support processes. You can contact the UPS customer service team using a virtual assistant, online chat, email, or local phone number. UPS has several lines for different customer requests. To initiate a UPS customer service chat via email, log in to their official website, go to the Support page, and choose the subject for your inquiry. If you need to track your package, you will be asked to fill out the form with details of your delivery. You can also browse the nearest UPS office location to get your packages.

There are UPS customer service phone numbers and email addresses for PR, corporate, and investing-related discussions. You can find them on the Contact Us page of the website.

You can write any questions to the company representative via UPS customer service chat. You can also visit the Shopify Help & Support Center with Frequently Asked Questions and useful tips. It includes information about package tracking, shipping, payments, technical issues, as well as Shopify customer service phone numbers. The UPS official website is available in many different languages. The language is chosen automatically, depending on your current location.

There are different UPS customer service phone numbers provided on the website depending on the request. The UPS customer service number is 1-800-742-5877 (available from Sunday to Saturday during normal work hours, 6:00 a.m. to 1:00 a.m. EST). The number for international shipping requests is 1-800-782-7892 (available 24/7). For technical support, you may call Shopify customer service at 1-877-289-6418. The line is available on weekdays from 7:30 a.m. to 9 p.m. EST and from 9 a.m. to 8 p.m. EST on weekends.

UPS generally does not provide a direct email for general inquiries. However, you can try using the following UPS email address: info@ups.com.

Working Hours & Locations

UPS Store hours vary depending on the location. Generally, they close between 6:00 p.m. and 7:00 p.m. on weekdays. On Saturdays, many stores shut down between 2:00 p.m. and 4:00 p.m. Most UPS Stores do not open on Sundays. When it comes to UPS support hours, customer care is available from 8:00 a.m. to 8:00 p.m. EST, Monday through Friday.

The UPS corporate office address is United Parcel Service of America, Inc., 55 Glenlake Parkway, NE, Atlanta, Georgia 30328, United States.

Account, Refund & Others

There are multiple ways of how to file a complaint with UPS:

1. Call customer service at 800-742-5877 to speak with a company representative. This is the fastest method for submitting a complaint about an issue you encountered.
2. Go to the UPS Help and Support Center on the official website and choose the option to submit a complaint.
3. If you are a UPS mobile app user, you can file a complaint through it by going to the support section.
4. You can reach UPS through social media, for instance, X or Facebook by sending them a message there.
5. To receive in-person assistance, visit a UPS corporate office or shop to explain your issue and ask for help with filing a complaint within UPS support hours.

Yes, UPS does deliver on weekends. However, there can be some limitations. You should check information regarding weekend delivery availability in your area. Generally, regular deliveries are accessible on Saturdays. There’s limited delivery on Sundays, mainly through UPS SurePost and specific shipments.

To have your UPS track package checked, you should do the following:

1. Visit the UPS Tracking Page on the official website. Type your tracking number in the provided box and click on "Track." The page will show your package's status, location, and expected delivery date.
2. Another way of doing UPS package tracking is via the mobile app through the tracking section. On the home screen, you will see a "Track" button or a search bar at the top of the screen by simply entering the tracking number.

UPS will hold a package at a UPS Access Point or Customer Center for 7 days before returning it to the sender.

PissedConsumer Club

Contact Information

UPS Website:

UPS Help Center:

Corporate Office Address:

United Parcel Service of America, Inc.
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States

Other Info (opening hours):

Customer Service Hours (EST):

Sunday - Saturday: 6:00am - 1:00am (EST)


Technical Support Hours (EST):

Monday - Friday: 7:30am - 9:00pm

Saturday - Sunday: 9:00am - 8:00pm


Mailing Address:

Attn: Data Protection Officer

Ave Ariane 5

Brussels, B-1200 Belgium


Other Location:

UPS Supply Chain Solutions

12380 Morris Rd.

Alpharetta, GA 30005

United States

More contact details

How Customers Rate UPS Support?

4.3 / 5
Good

Based on 14.3K calls to UPS customer support through PissedConsumer.com and 30 survey responses.

Total Calls
14.3K
Avg Call Duration
04:45
Issues Resolved
6%

Why Customers Call UPS?

Top Reasons of Customers Calls

  • Shipping and Delivery 69%
  • Customer Inquiries & Issues 9%
  • Request for Information 9%
  • Product/ Service 4%
  • Return/ Replace 3%
  • Payments and Charges 1%
  • Employment 1%
  • Account 1%
  • Staff <1%
  • Claims & Legal Issues <1%
  • Activation/ Cancellation <1%
  • Website/ Application <1%
  • Cards <1%
  • Refund <1%
  • Fraud & Security Issues <1%
  • Questions About an Order <1%

Shipping and Delivery

69%
  • "I did not get my porder"
  • "Where my package"
  • "track shippent"

Customer Inquiries & Issues

9%
  • "Phone not fund"
  • "Track phone"
  • "I need a Notary"

Request for Information

9%
  • "Questions about shipping handguns"
  • "I need help making label and emailing label"
  • "Request a notice of delivery"

Product/ Service

4%
  • "Complaint"
  • "I have a complaint at the san antonio warehouse"
  • "Item stuck in Addison Il fir a week"

Return/ Replace

3%
  • "I have been trying to get my mail sent to my new address for almost two months. I did a change of address form on July 24th 2026. I have not received any mail yet at my new address. I have contacted ups several times and nothing has been resolved. I?"
  • "UPS keeps saying my address is incorrect it is not incorrect"
  • "Changing address"

Payments and Charges

1%
  • "DIRECT EXPRESS DEBIT CARD"
  • "Reverse charge"
  • "Pay a bill"

Employment

1%
  • "Payroll information"
  • "I need my W2"
  • "employee paycheck"

Account

1%
  • "Opening an account"
  • "Need my account number"
  • "I cannot log into my upser portal"

Staff

<1%
  • "Because the ups office in Unadilla is a joke worst customer service I have ever dealt with in my life"
  • "Poor customer service"
  • "Excellent customer service today"

Claims & Legal Issues

<1%
  • "Claims"
  • "File a claim"
  • "Claim"

Activation/ Cancellation

<1%
  • "Cancel claim"
  • "Me hicieron dos cargos de $19.99 en días consecutivos por una membresía que no autoricé. Quiero la cancelación inmediata y el reembolso completo."
  • "To cancel having to sign for delivery of dialysis fluids"

Website/ Application

<1%
  • "Application issues"
  • "Trouble with my choice website"
  • "Application status"

Cards

<1%
  • "locate $ CARD"
  • "My credit card item"
  • "What is a ip pin number, an agi pin number?"

Refund

<1%
  • "Refunded item not picked up"
  • "Stays of refund on lost items"
  • "Make sure my re-refund is on way"

Fraud & Security Issues

<1%
  • "Possible scam"

Questions About an Order

<1%
  • "Orders"
  • "My order"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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