UPS Phone Numbers and Emails

Toll-Free Number:

  • (800) 742-5877

Customer Service:

  • (800) 782-7892
    For international shipping
  • (800) 443-6379
    Freight - Air Freight
  • (800) 333-7400
    Freight - Less than truckload
  • (800) 350-8440
    Freight - Ocean Freight
  • (888) 682-4652
    Freight- Truckload
  • (800) 833-0056
    TTY/TDD Access for Hearing Impaired
  • (800) 742-5727
    UPS Supply Chain Solutions
  • (800) 742-5877

Billing:

  • (800) 811-1648
    For domestic billing support
  • (866) 493-7140
    For import billing support

Headquarters:

  • (404) 828-6000

Legal:

  • (888) 912-9055
    Toll Free

Technical Support:

  • (877) 289-6418
More phone numbers and emails Less phone numbers and emails

UPS Contact Information

UPS Website:

UPS Online Chat:

Corporate Office Address:

United Parcel Service of America, Inc.
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States

Other Info (opening hours):

Other Location:

12380 Morris Rd,

Alpharetta, GA 30005


24 Rue du Trait-d'Union,

Tremblay-en-France, IdF 93290, FR


Gorlitzer Strasse 1,

Neuss, NW 41460, DE


De Schakel 14, Eindhoven,

North Brabant 5651 GH, NL


Niittytie 23, Vantaa,

Southern Finland 01510, FI


31 Alps Ave, Singapore,

Singapore 498784, SG


Mailing Address:

Attention: Data Protection Officer

Ave Ariane 5

Brussels, B-1200 Belgium

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UPS Rating Based on 2.2K Reviews

Rating details

1.4
more details
Customer service
Product or Service Quality
Website
Tracking Tool

Rating stats

Rating trend

Summary of UPS Customer Service Calls

1.5K TOTAL
CALLS
06:10 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call UPS Customer Service?

Shipping and Delivery Question:

  • “Package delivered to wrong address”
  • “Undeliverable notice”
  • “Never received package”

Request for Information Question:

  • “Check my package”
  • “To find out where my package is”
  • “Checking up on a package that was shipped out”

Employment Question:

  • “Payroll”
  • “Need orientation time”
  • “Schedule orientation appointment”

Product/ Service Question:

  • “To start working”
  • “Work related”
  • “Fake Email”

Return/ Replace Question:

  • “Change adress”
  • “Products were returned”
  • “Return to sender”

Website/ Application Question:

  • “Can't finalize application”
  • “Filled out application but”
  • “Online application”

Account Question:

  • “Trying to login in my upsers account”
  • “Info re my account”
  • “Missed a phone interview and don't no my passwords”

Staff Question:

  • “Customer service”
  • “Staff”
  • “Denied services”

Payments and Charges Question:

  • “Direct deposit”
  • “Unauthorized charge to my credit card”
  • “Payment due”

Cards Question:

  • “Expectidite card.com”
  • “Trying to locate my debt card”
  • “Wheres my card”

Activation/ Cancellation Question:

  • “To cancel sending”
  • “Canceled a shipman”
  • “Cancel a pick up”

Other Question:

  • “Package missing”
  • “Package late”
  • “Track package”

About

UPS Terms of Service
A new look for UPS tracking solutions makes it easier for The Client to stay updated on The User's shipments. UPS eFulfillment can help The Client centrally store and ship the products The User of Website sell on more than 21 platforms. Start The Client's 60-day trial today. PLEASE READ THESE WEBSITE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE (THE "WEBSITE"). THESE WEBSITE TERMS OF USE (THE "TERMS OF USE") GOVERN THE USER'S ACCESS TO AND USE OF THE WEBSITE. THE WEBSITE IS AVAILABLE FOR THE CUSTOMER'S USE ONLY ON THE CONDITION THAT THE USER AGREE TO THE TERMS OF USE SET FORTH BELOW. IF THE USER OF WEBSITE DO NOT AGREE TO ALL OF THE TERMS OF USE, DO NOT ACCESS OR USE THE WEBSITE. BY ACCESSING OR USING THE WEBSITE, THE CLIENT OF UPS AND THE ENTITY THE CLIENT ARE AUTHORIZED TO REPRESENT (THE CLIENT OR THE USER'S) SIGNIFY THE CLIENT'S AGREEMENT TO BE BOUND BY THE TERMS OF USE. The Website is provided by UPS and available only to entities and persons over the age of legal majority who can form legally binding agreement(s) under applicable law.
To read more: https://www.ups.com/us/en/help-center/legal-terms-conditions/website.page
UPS Privacy Policy
www.ups.com at United Parcel Service, Inc., along with Company's subsidiaries and affiliates (collectively, "UPS"), respect The User's concerns about privacy. This Privacy Notice describes the types of personal information UPS collect about consumers, how www.ups.com may use the information and with whom Website may share it. The notice also describes the measures www.ups.com take to safeguard the personal information. In addition, Website tell The User of company services how The User of Website can ask UPS to (i) access or change the personal information The Company maintain about The Client of UPS (ii) withdraw consent The Client previously provided to www.ups.com (iii) refrain from sending The Customer certain communications, and (iv) answer questions The User may have about Company's privacy practices. This Privacy Notice is not a contract and does not create any contractual rights or obligations. This notice does not apply to The UPS Store or any other retail location.
To read more: https://www.ups.com/us/en/help-center/legal-terms-conditions/privacy-notice.page
Top UPS Services

Delivery Service, Customer Care, Vehicle Driver

Top UPS Products

Account, Website

UPS Pros and Cons

Pros: Tracking tool, Tracking our packages, Respectful but useless customer service staff, Its just this order i am very upset with ups about, Dint take any effort to redeliver

Cons: Poor customer service, Delivery, Unethical business practices, Customer service agent, Incompetent delivery driver

Related Companies

UPS Store, UPS UK, UPS Canada, BT Properties, Mail Boxes Etc

Summary

United Parcel Service, Inc is the largest package delivery company in the world. The UPS is headquartered in Sandy Springs, Georgia. The company was started by two friends Jim Casey and Claude Ruan in 1907 in Seattle, Washington. Originally it was called American Messenger Company. The company expanded to Canada in 1975. And a year later West German affiliate, the first in Europe, appeared. The brown color symbolizes the company. Its vehicles and uniforms are brown. The company has been through numerous mergers and acquisitions and in 1999 it became a public company. United Parcel Service's Political Action Committee has been donating to the US elections to support federal candidates.

UPS reviews and complaints

UPS is ranked 197 out of 1468 in Transportation and Logistics category

Area Served

Canada, Worldwide, USA, Asia, UK, Europe

Payment Methods

American ExpressMasterCardVISAPayPalDiscover

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