Yet another outsourced company. Don't bother with the wait times.
Somebody from some place out of the US that probably doesn't even know what UPS is will read you exactly what you are reading on your screen.
I hate that so many vendors use UPS. What happened to them? They used to be decent. I'll tell you what brown can do for you.
Lose your packages. Have cruddy service. Not accept responsibility for issues. Ships jobs to people who read computer screens and have no clue what they are reading.
I am done using UPS if I can avoid it.