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I ordered a mattress that required a signature upon arrival. My order was off by three days.

Customer service recommended that I leave a note for my driver telling him to leave a note advising the driver to leave the package and sign it, which I did. The driver chose to disregard this note and leave a slip which read "sign back." Once again, I called customer service asking if I could pick my package up at the UPS base on my way home from work. They informed me that i would have to wait an hour to process this request. Then I asked if I signed the back of the slip the driver left, would he drop the mattress off without a signature to which they replied no.

My customer service agent informed me that he could not help me and suggested I stay home from the vague hours of 10-2, the package would "probably" come around then.

Product or Service Mentioned: Ups Pick Up Service.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I didn't like: Poor customer service.

Company wrote 0 public responses to the review from Mar 31, 2015.
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