UPS attempted delivery to my residence and a notification was left, after several attempts to contact a real person at UPS customer service, we were assured that our package would be held for pickup at the local depot. When arriving to pick up my package the next day I was told that it was sent out on a truck for delivery.
I told them that I was assured that it would be held for pickup and the ladies response was "funny, the system does say hold for pick up". After waiting around for an hour, I was told they currently can not locate my package.
So, I clarified to them that my package was lost, and their response was "it is not lost, we are just unable to locate it". WTF, seriously?
Product or Service Mentioned: Ups Pick Up Service.