I dropped my packages at a UPS Store in Houston, Texas on Thursday, December 19th at 8:30 a.m., the packages were being sent to Atlanta, Georgia, a 14 hour drive. The packages were never picked up until 7:29 p.m.
I got an email that read "due to a local operation disruption", the delivery was delayed by "one business day".
If the packages were being delivered to an area hit with bad weather, this would be acceptable but since they weren't having them delivered after Christmas is not an acceptable way of doing business. I have used UPS for years but I'd rather stand in line at the post office or spend a little more and ship via Fedex to get packages delivered on time than run the risk of shipping via UPS again.