1321 of 4081 Ups reviews

I am a chronic pain patient. I use the home delivery service offered through my employer's insurance. My package was due for delivery on December 15, 2014. I paid for the Next Day Air Saver. On December 15, I tracked my package and the last visible scan was in my city but the package was not on the truck for delivery. I called UPS customer service and was told I would receive a call back within 1 hour. No call. I called back and was given the runaround. Went to my local hub and was told it was routed to the wrong hub. Called that hub and was told I to call back in the morning. So today I find out that even the the last scan shows it arrived in my city, it had not.

So now a lost package claim has been filed. In my situation, it's not as easy as requesting the shipper to resend the package. These medications are regulated by the DEA. I have to go get new scripts from my doctor, send them to the pharmacy, and pray to God that UPS doesn't "lose" them again. I have to pay my co-pays again and pay for UPS's expedited shipping.

After looking online, it seems like UPS employees like to steal prescription meds from customers all the time. Watching them steal packages on undercover videos is sickening to me. One admitted after being caught, that he only looked for pain pills. These people have no idea the physical and mental harm that they have caused to me and so many others. I unlike these criminal UPS employees, take these medications because I have to, not for recreation or sale. It would be nice if UPS could fix this, but the burden falls on me. What a Merry Christmas, I will be spending it in pain.

It's just heartbreaking. Thanks UPS. Thanks for training your customer service reps to treat each customer like just another phone call that they have to deal with. I can track my package online on my own...what exactly is their purpose?

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • Delivery
    • Poor customer service
    • Being lied to
    • Bad information
    • No solutions

Reason of review:
Lost medication/Physical/Mental Pain/Missed Work
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Medication Shipping
Review category
review #571013

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Helpful? 4 Yes 4 0 No 0
Had the same issue 7 Yes 7
1321 of 4081 Ups reviews

Jul 24, 2015 #1011366

I had my son's meds stolen (I believe) as well by UPS. Sent them overnight, they never arrived. Despite a "destination scan," they simply "could not find" the package.
They issued a claim and closed their really "thorough" investigation. Great for them. But our whole summer is now ruined with trying to get a replacement prescription, getting insurance to cover it again, unbelievable. My son is now without meds for a month which is high impact for him. For UPS, this is a little nothing. And they really "understand my frustration."

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Jan 28, 2015 #938049 Sacramento, California, United States

enough is enough a class action law suit will set them straight and fire all useless employee smooching like the DMV employees.

0 0 Reply

Mar 18, 2015 #960335 South San Francisco, California, United States

Yes, I'm surprised one hasn't been filed yet.
They need to fix not only the hiring, but also the monitoring to proactively report loss instead of making customers runaround to find out what happened to their packages.

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Jan 15, 2015 #931429

Never have your important medications mailed to you. If they are that important find someone to pick them up at the pharmacy for you.

0 0 Reply

Dec 28, 2014 #922317 Ponca City, Oklahoma, United States

I had a similar issue with UPS. I receive my epilepsy medication (Phenobarbital) from the Veterans Administration. It is normally shipped through the Post Office, and I have never had trouble with the Postal Service.
One time however, for some reason the VA Hospital chose to ship my medications through UPS. Surprise, the tracking information showed it arrived in town, only to not get to my house. Like your pain medications, my epilepsy medications are controlled substances; you just cannot go to the pharmacy and pick up another script.
It was a nightmare dealing with the VA - the assumption was I'd sold off my barbiturates or something. Meanwhile, some clown at UPS was enjoying a prescription of "downers."
The VA agreed to ship out a new prescription (via the Post Office) by Express Mail, but my prescriptions were cut from refill every three months to refill every one (presumably because the VA no longer trusted me). For five years now, I have had to get my prescriptions refilled every month.
One good thing is the VA never used UPS again.

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