I received a package shipped by UPS which when it arrived looked like it had been run over by a truck. The box was split on all sides and the contents( pottery) was smashed into small pieces even though the entire box was filled with bubble wrap. The box was well over 15 sizes larger than the object inside.
I contacted the claims department and never heard back. Two months later I called and they said the claim was denied. UPS claims the contents were incorrectly wrapped. They never sent an agent to even look at the box or contents.
Since I buy a lot on Ebay, UPS has accounted for more damaged items and loss than any other shipper. I won't ever use UPS again. I will encourage everyone I know to ship with someone else. UPS was once a trusted company. Now it is all about profit and to heck with the customer.