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I was shipped extremely urgent and time sensitive documents overnight with a required signature. The envelope was lost. After a week and a half, an "investigation", and some shoulder shrugging I was simply told it was "nowhere to be found" and refunded the shipping fee...
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1.0
#1236195
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Ups never showed up but online reported that they attempted without any note left . After I called and made a formal complained the guy on the phone said that there were several similiar complaints . This is straight out dishonesty . They paid 25 million in fines to...
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1.6
#1235743
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Ups sucks

I had a lady try calling me today to schedule delivery. I missed her phone call, so I called back. The guy that answered hung up on me. I called back and the second guy was very rude. You’re customer service in the Idaho falls department sucks. How do you guys stay in business being so rude???
1.0
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#1235482
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Ups - They suck

They lye and said that thdy deloverd it an. Never gog it
1.0
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Tracking Tool
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#1235267
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Ups - Lame service

Everytime I send a package it is always at least a week late. When recieving packages with 2 day shipping the items arent even shipped for at least 7 days. I always get delivery date changes on EVERY order. I have yet to recieve a package on time.
1.0
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
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Turnaround Time
Value for money
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Website
#1235069
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Ups - Awesome

I want to thank the man who delivers ups packages to my building and a lady named Elise from the Windsor, ON location. They have been both great!
#1234931
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Ups - Awful service

Every package that I have ever received from ups has been late, I had a package sit at a distribution center for 10 days an the center was 2 hours away from me, my most recent package sat for 2 days at a facility that was 1 hour away, awful service, go to USPS 2 day means 2 days only one time has my package been delayed. If u call them they give u the run around bs answer....
#1234599
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Featured

UPS IS HORRIBLE
UPS IS HORRIBLE
My Phone Carrier sent my package out for next day delivery that was supposed to be delivered on for 4/14/18. I tracked the package all day and the UPS website indicated that it was out for delivery and also gave the option to follow the driver. Upon tracking the driver...
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1.0
#1233752
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In the past, if you weren't home when a driver attempted to deliver a package, they would make a second attempt the next day...and perhaps even a third attempt on Day 3, before sending it to a holding location. Now, they're doing it after just one attempt! Can't wait...
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SuperPointer
SuperPointer

Unfortunately I have to agree with you on this. Been using them a long time and I've watched it go south over the last decade or so.

I liked
  • Delivery was attempted on the day advertised
I didn't like
  • Delivery was not reattempted
#1233692
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So I have a package coming. I have a tracking number. This is a package that was supposed to be delivered last Wednesday! Now it is sitting at my local UPS Store, less than 2 miles from my house. I just called to see if it is on a truck to be delivered to me or if I...
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1.3
I liked
  • Online retailer i used
I didn't like
  • Upsmailinnovation dont communicate to seller or buyer
  • Very stressful and unplesent
  • Faking delivery statement and status
#1233586
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