package delivery service customer service customer driver packages door home business

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Use another carrier service | UPS review

1.1
Details
Told couldn't deliver because business was closed--it was open. Told they would redeliver that day--they didn't. Told UPS supervisor would call within the hour -- he didn't. No package terrible service and lied to by company regarding efforts to resolve issue.
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Review
#1758438 Review #1758438 is a subjective opinion of poster.
Pros
  • Tracking our packages
  • Usually delivers to home
  • Big brown used to be a good company
Cons
  • Drive handling of shippment
  • Three broken promises in effort to resolve so far
  • Terrible business nondelivery and bad complaint resolution
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • Lack Of Competent Investigation

Read read read and following the instructions | UPS review from Detroit, Michigan

I have a note on my glass screen door instructing any boxes to be place in the box I provided on the porch to avoid from being stolen. I'm watching the driver on my cameras as she read the note and then push the box on porch and left. OMG! This is way so many items are being stolen. I have video footage to support my complaint. This just happened today 01/10/2010 around 4:03 pm.
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Review
#1757520 Review #1757520 is a subjective opinion of poster.
Service
Ups Vehicle Driver
Reason of review
Problem with delivery

Do not go through UPS at all

I had sent a package out to a friend and they did not send it to them. Instead they shipped it to Kansas and now said it is fraud. And when u call them they make u wait and when u either text the CEO he send it to other people to deal with. I been calling and texting them and they make up all kind of excuses So I will never send anything out with UPS
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Review
#1757417 Review #1757417 is a subjective opinion of poster.
Cons
  • Not good at all
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
1.0
Details
Used Blurb to have a book made up for a gift and they used UPS to deliver it (not my choice) I selected the option of having it delivered to a collection point (local shop). For four consecutive days now I have received an email telling me i will receive my package...
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Review
#1757082 Review #1757082 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Definitely!! - UPS review
First we respect our UPS Drivers, especially our local one:-) he literally goes the extra mile for us all year long. Yes, they deserve more money, of course. This was a small token of my gratitude that never got to the Intended receiver. Be careful who you hire for...
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1 comment
Anonymous
#1804731

Good grief! You cannot be serious with this?!

Are you absolutely as ignorant as you are making yourself sound? Get a life, lady

Review
#1754209 Review #1754209 is a subjective opinion of poster.
Reason of review
Problem with delivery

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Verified Reviewer
1.0
Details
Dont use ups
Dont use ups
Dont use ups
a few weeks ago I had 3 boxes coming in ,when I opened the door I saw 2 people outside they were ups people I saw the girl throw the package on my porch then the guy did the same thing ,I thought they were done so I closed the door seconds later I herd a boom and a...
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1 comment
Anonymous
#1807026

We all should start a class action.

Review
#1753396 Review #1753396 is a subjective opinion of poster.
Service
Ups Delivery Service
Pros
  • Frustrating
Cons
  • Cannot trust drivers to deliver packages
Reason of review
Damaged or defective
Loss
$165
Preferred solution
Full refund

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Verified Reviewer

Use another delivery service besides UPS

1.0
Details
It almost happened again, but we caught 'em this time! UPS delivery person was slated to deliver two parcels to me today 1-6-2020. I live upstairs. Downstairs neighbor caught the UPS delivery man trying to leave off my parcels at another door downstairs, she yelled at them and shamed them, they quietly brought my parcels upstairs to my front door and tried to slink away, but I was ready and gave them a piece of my mind, too. We pay good money for shipping to go correctly, and UPS keeps violating the delivery standards. This one makes about 9 different occasions that UPS has produced substandard delivery service TO THIS ONE BUILDING!
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Review
#1752990 Review #1752990 is a subjective opinion of poster.
Cons
  • Too tired overworked or lazy to deliver parcels to my door
  • Too tired
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Ups Doesn t Care

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Prepare for long drawn out shipping | UPS review from Trinidad, Colorado

1.3
Details
In the last two weeks, I have ordered several items from Amazon. I live 3 1/2 hours south of Denver and two of those orders were shipped out of Denver. UPS received the packages in Denver and sent them to Louisville, KY and then shipped them back to Denver and then finally shipped them south to my local UPS office. This added 3 to 4 extra days to the shipping time. How can the UPS Denver location be so consistently stupid?
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Review
#1752917 Review #1752917 is a subjective opinion of poster.
Pros
  • You will eventually get your package
Cons
  • Your package may or may not be in one piece
  • It will take a long time to get your package
Reason of review
Slow Slow Shipping times
Loss
$50
Preferred solution
Deliver product or service ordered
Tags
  • Ups Packages
1.0
Details
Apparently the picture frame that was in the box had broken which I can accept, what I cannot, is that I have been informed that the package and contents were thrown in the trash. I do not understand as there was a book and picture included in the box. I am questioning...
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Review
#1751990 Review #1751990 is a subjective opinion of poster.
Service
Ups Claim
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
1.7
Details
2020-01-03: Delivery was NOT attempted. We have a 16 camera home video monitoring system to prove no one was even here and that this 'attempt' was actually never made. Too, family has been home this time, as well. We watched driveway all evening as we were expecting...
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1 comment
Anonymous
#1807982

I think that, for safety's sake, all of the UPS trucks should be repainted to a bright yellow or some other easily seen color. And it would also keep the packages safe from damages caused from a collision.

Review
#1751403 Review #1751403 is a subjective opinion of poster.
Pros
  • Try to delivery in a very timely manner
Cons
  • Local office often will not return calls
  • Sometimes lie about being unable to deliver
  • Drives entirely too fast on private dirt road
Reason of review
Seom drivers seem to have little respect for life-safety, quality of job or care about the negative impacty they seem to cause.
Preferred solution
We expect value, honesty, safety and no loss of property (parcel OR land).
Tags
  • Lie About Delivery Attemps
  • speeding