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I cannot find a 'customer service/complaints' option through ups.com or their 1-800 line. Twice in three weeks I've rec'd an email the day of a scheduled delivery that it is in fact not going to happen. The delivery will be made another day. The drive just went past my...
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#1144090
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Ups is a very very slow and ir-responsible shipping company. my delivery of products have been in their warehouse and it is taking them 5 days to deliver it to my address. I called them and complained many time but all went to deaf ears. I have also asked my supplier...
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1.0
#1143892
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11/28 ARRIVES AT FAIRLAWN NJ HUB 11/29 ARRIVES AT PHIILY PA HUB 11/30 ARRIVES AT HAMILTON NJ HUB 12/1 ARRIVES AT MONROE NJ HUB 12/1 MONROE- OUT FOR DELIVERY 12/1 DELIVERY DELAY 12/4 MONROE- OUT FOR DELIVERY 12/4 DELIVERY DELAY (called ups, promised delivery by...
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I didn't like
  • Incompetent call center clerks
  • Useless supervisors who read off their scripts
  • Unrelaible tracking website
#1143705
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Forget UPS

Ups
#1143168
1.0
Details
They dont give a crap about there cust. . Have pkg. they say they delivered and they havent. Say they leave them at front door. They cant unless they hop overa gate get past 2 bad dogs. They say they cant find me.Have 4 spots visable with house numbers . Its excuse after excuse. Done with them.
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Delivery Service
Diversity of Products or Services
Product or Service Quality
Value for money
Warranty

UPS driver rejected my package

Ups
#1141031
1.0
Details
I saw the UPS truck and ran outside to give the driver a small package. Driver said he cannot pick up as he is only doing drop offs. How lazy. FedEx next time. UPS needs new drivers.
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Additional Fees
Billing Practices
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
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Website

Don't *** of UPS

Ups
#1141005
5.0
Details
Now a few weeks later I ordered from amazon who uses UPS and my package goes missing in the mail. Now I don't want to order anything from companies that use UPS to ship. Twice in a month my order has been screwed up. Lesson learned don't *** off UPS.
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Tracking Tool

UPS HAVE TO BE THE WORST ON EARTH.

Ups
#1140255
Arranged a collection & delivery with UPS 2 weeks ago. Nothing but problems. Courier Service = NON EXISTENT Customer care = RUBBISH Technical support = GARBAGE Believe me anyone using UPS are most likely going to be SORRY.
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several of my deliveries have been "rescheduled" not once, not twice, not three times, not 4 times, not even 5 times, but 6 times...so far...horrible, horrible, horrible, horrible, horrible, horrible, horrible, horrible, horrible. If you people cant do the job, give it...
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I didn't like
  • Adherence to scheduled delivery date
#1143465
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It's been 4 days and my overnight package has not been delivered yet. I have been on the phone non-stop with UPS. All generic answer. If you need good customer service you need to be a big box business owner that UPS makes money from. I have even tried online chatting...
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1.0
I didn't like
  • Cusotmer service and delivery
#1143402
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Edison, NJ, United States 12/06/2017 9:27 A.M. Out For Delivery Today 12/06/2017 6:00 A.M. Destination Scan Edison, NJ, United States 12/05/2017 11:00 P.M. Delivery will be delayed by one business day. / Your delivery has been rescheduled for the next business day....
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1.0
#1143385
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I am LIVID with UPS. I ordered branding stickers for my graphic design graduation portfolio show, paid for Next Day shipping which was supposed to come that Thursday. Thursday came and went, UPS updated shipping information saying something about a late flight, then...
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#1142776
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Horrible customer drive at both the USP access point and over the telephone. Driver held my package in his vehicle for over 24hours. I am not impressed. This is why UPS has 1/10 ratings on google and yelp. Horrible customer service. I didn't receive any email from ups...
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1.0
#1142749
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Honestly would rate the company 0 stars if I could. I ordered a new set of wheels and tires for my vehicle because somebody stole my stock rims. I spent almost all day on the phone with a sales rep Monday November 27 ensuring i had taken care of everything including...
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1.3
#1142496
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UPS is getting worse and worse. I had to run around for 3 days looking for a package that was never scanned for tracking. I was told to go to one town that's,45 minutes away, to find out that it's not there. Then they told me another town that's 30 from there (which is...
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#1142324
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