I recently used a collect at UPS drop off point service for a delivery from Decathlon but I was not permitted to collect the item without a passport or driving licence (photo id). I protested that no instruction of the requirement of a photo id had been given to me and no such rule existed on the UPS site but the agent could not release the package.
I contacted UPS UK and an agent arranged to have the package delivered by today. It is after 8:30 PM and UPS is closed but no delivery because the package is still at the drop off point. Nobody from UPS turned up!
Am I happy to recommend this company. *** no, Ultra Poor Service!
Reason of review: Not permitted to collect my package and unacceptable customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Bad service, How they mess up over and over, Delivery drop.