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I recently used a collect at UPS drop off point service for a delivery from Decathlon but I was not permitted to collect the item without a passport or driving licence (photo id). I protested that no instruction of the requirement of a photo id had been given to me and no such rule existed on the UPS site but the agent could not release the package.

I contacted UPS UK and an agent arranged to have the package delivered by today. It is after 8:30 PM and UPS is closed but no delivery because the package is still at the drop off point. Nobody from UPS turned up!

Am I happy to recommend this company. *** no, Ultra Poor Service!

Reason of review: Not permitted to collect my package and unacceptable customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Bad service, How they mess up over and over, Delivery drop.

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Palmyra, Pennsylvania, United States #1221653

Well no *** your going to need some sort of id...that's just common sense ...sorry but that's not ups fault that is on you...

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