Featured Not resolved

Jan 2018 I submitted a claim to UPS, heres why. My wife was pulling out of our driveway when the UPS driver (Terry Fowts) pulled up.

He had a package and stuck it in my wife's back seat of her Yukon Denali. Not knowing what it was she left it overnight for me, so the next day I went to get it out and discovered that the contents had been busted. It was a Lawn Mower battery and the acid had seeped through the paper, bubble wrap, and cardboard onto my leather seat. I noticed that my seat had started to deteriorate so I quickly took pictures of the box, contents, and seat.

As time went on the seat gradually got worse and i took more pictures. I have record of over multiple calls to UPS being promised that it would addressed and someone would call me back in an hour with zero response. I've submitted UPS facebook messages and spoken with managers Matt in Rome, receptionists, and managers managers (Terry Dalton). All being promised that first thing in the morning it would be resolved, I'll work on it for you, yada yada yada...

All getting the same dead end road and never hearing from them again.

I have sent numerous pictures. Customer service is garbage!!!!

Product or Service Mentioned: Ups Delivery Service.

Reason of review: Damaged or defective.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

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Nothing but calls. How on Earth do you expect to get anywhere that way ?

You must put complaints in writing and serve via Certified Mail return receipt requested. As it stands, they have 100% plausibility that you never made a peep.


And how was this UPS's fault? They didn't know the contents of the package. Perhaps the package shouldn't have been left in the car overnight.