My son in laws one and only gift for his wife, a beautiful bracelet never made it in time. It was supposed to be delivered Monday.
After waiting and worrying we were told Tuesday. I Encountered the UPS delivery man in our neighborhood early afternoon of Christmas Eve. He could have cared less that he didn't have our package. More or less smirked and said it would most likely be delivered on Thursday.
I really thought I would see another truck later that day. Nothing!!
Overnight delivery obviously means nothing to UPS. I don't buy that they were overwhelmed, incompetent is more like it!!!