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Our company shipped a package to another company. This company agreed to pay the shipping and provided us their Account number. Either we were given the wrong account number (1 digit off) or our staff person wrote it down wrong. Apparently there is an automatic $12 charge for filling out the number incorrectly!

ADVICE: BE VERY CAREFUL WHEN FILLING OUT THOSE LABELS - IF THERE IS ANY MISTAKE IT WILL COST YOU!

Customer service at UPS indicated they were able to verify the correct account information for the company we were shipping to and they did bill the company for the shipping. However, we were charged $12 for UPS inconvenience in having to determine the correct account number - even though the phone number for the company to whom we were shipping was written in on the label!

Monetary Loss: $12.

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Dark_Shaft
Honolulu, Hawaii, United States #631828

so ups should spend time trying to track down and collect on shipping errors you made?and for free?

where is your responsibility? that sounds efficient.

my guess is you'll pay attention next time, so the $12 was effective.lesson learned.

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