WORST customer service ever!!!! I have NEVER experienced a company less willing to resolve an issue that was 100% fault of their own.
Package from NYC to toronto back to NYC...then was lost...then shipped...a week after the guaranteed date of my daughter's birthday. BRUTAL. So of course they wouldn't charge right? WRONG!
They ignored requests to reverse charges because i was the shipee...not the shipper. They sent it to collections...Many phone calls...many hours...still no help. They REFUSED to do anything. Simply saying it was past the 15 days!!!!
This was a 6 months ordeal!! Finally today...while in my 2nd hour of being on hold with UPS Billing...i posted to Facebook. LOTS. within an hour Social Media team told me to stop...then emailed saying they would send a cheque to cover the collections charge.
I suggest you voice your complaints via facebook...with the 1000's of others! DO NOT USE THIS COMPANY.
We shall see if i get the cheque. Never will i use or buy anything from a company that ships using UPS.
Monetary Loss: $100.