Not resolved

We are shipping a large freight item to a residential address. We transposed the house number.

The street address, city, and state are all correct, only the house number had to be fixed. I do not have a problem with a charge when you enter an incorrect house number. However, for this shipment they are charging me $69 for this mistake. Really???

I know for sure it does not cost $69 to make this change. And after complaining to a supervisor,,,they really do not care. WOW! I have been doing business with UPS for over 10 years and I pay them a LOT of money.

We are human and we make mistakes, but this is an extreme amount, and in todays society with computers I find it hard to believe it cost them $69 to fix this house number.

Monetary Loss: $69.

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